Terms & Conditions

Effective from: January 1, 2025

These Terms & Conditions govern the use of services provided by Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie!, located at Bakalarska 11, warszawa.

1. General Provisions

These terms apply to online appointment bookings and use of services by Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie!. Making a booking constitutes acceptance of these Terms.

2. Booking Appointments

Appointments are booked through our online booking system.
Booking confirmation will be sent via SMS or email.
Clients must provide accurate contact information.

3. Cancellation and Changes

Free cancellation is available up to 24 hours before the scheduled appointment.
Late cancellations may result in forfeiture of the deposit.
Three no-shows may result in restriction of online booking privileges.

4. Prices and Payments

Service prices are listed on the website. All prices include applicable taxes.
Payment can be made by cash, card, or online transfer.
A deposit may be required for certain services.

5. Service Delivery

Clients are expected to arrive on time for their appointment.
Arriving more than 15 minutes late may result in a shortened or cancelled appointment.
Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie! reserves the right to refuse service for health or hygiene reasons.

6. Complaints

Complaints may be submitted within 7 days of the service by contacting Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie! directly. Complaints will be reviewed within 14 business days.

7. Liability

Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie! is not liable for damages resulting from failure to follow aftercare instructions provided after the service.

8. Changes to Terms

Queen: Twoje Paznokcie, Twoja Korona. Króluj w Warszawie! reserves the right to modify these Terms. The current version is always available on the website.